Govt Tightens Grip On Mobile Operators
Published: 2016 May 09 08:57:22 (6350 Views)
Government has put in place gazetted quality service regulations amid revelations that Zimbabwean mobile operators were shortchanging clients in their service delivery.
Minister of Information, Communication and Technology and Courier Services Supa Mandiwanzira said recently that his ministry was receiving a lot of complaints from subscribers over poor service delivery.
Journalists in Bulawayo had quizzed him on measures his ministry was taking to address unjustified ‘disappearance’ of air and data bundles from cellphones from certain mobile companies.
Mandiwanzira jokingly said subscribers should leave telecommunications companies who offer them shoddy services.
Mobile operators are set to be hit with fines for the infringement of customer rights.
He said the ministry was also working to close the rural/urban digital gap through using funds accessed through the universal services fund.
Mandiwanzira said through universal services fund Potraz will be responsible for constructing network boosters in areas where mobile operators have neglected.
He urged mobile operators to consider building network base stations in rural areas as most of the country’s population resides there.
- Chronicle
Minister of Information, Communication and Technology and Courier Services Supa Mandiwanzira said recently that his ministry was receiving a lot of complaints from subscribers over poor service delivery.
Journalists in Bulawayo had quizzed him on measures his ministry was taking to address unjustified ‘disappearance’ of air and data bundles from cellphones from certain mobile companies.
Mandiwanzira jokingly said subscribers should leave telecommunications companies who offer them shoddy services.
Mobile operators are set to be hit with fines for the infringement of customer rights.
He said the ministry was also working to close the rural/urban digital gap through using funds accessed through the universal services fund.
Mandiwanzira said through universal services fund Potraz will be responsible for constructing network boosters in areas where mobile operators have neglected.
He urged mobile operators to consider building network base stations in rural areas as most of the country’s population resides there.
- Chronicle
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Anonymous user
2016 May 10 02:43:01
Mobile phone operaters in Africa a robbing the poor while they enjoy all the luxurious life around the globe.Would rather be on roaming rather than pay my hard earned hard currency to a sub-standard service which is worth a graction of what they get paid for.
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